Rethink Electric

Company won’t stand behind their workmanship warranty. Unfortunately will be taking the company to small claims court to get them to comply. They sent the structural engineering firm the wrong roof structural make up, acknowledged their wrong doing and agreed to fix it but now won’t respond to any communication requests.

They installed solar initially. Needed repair last spring. Tried numerous times to contact them after they came once to evaluate the situation. They never responded to repeated requests for repairs. Apparently, they’re too busy doing installations to offer support for their own systems. As a result, we are likely going to be financially penalized by ComEd for not producing sufficient energy, as required by the contract.

I had my solar installed by Rethink 6 yrs ago. Since that time, the system has paid for itself in full, and I am driving my EV 15k miles a year at "0" cost for electric power. My app shows that Rethink's system has produced over 65 Mega Watt Hours since we turned it on. Over the years, Rethink has stood by their installation, answering questions and sending out a tech when necessary for adjustments. They are sometimes hard to reach directly, but they always return my calls and/or emails. I would highly recommend them if you are looking at solar.

We used the web site Energy Sage to get quotes for our solar panels, and that's how we found out about Rethink Electric. Their quote was detailed and fair, including a couple of different options, and their references were great, so it made it very easy to choose Rethink.

We're building with the Passive House standard in mind, which entails a lot of attention to air sealing, and Anthony, who had to deal with the conduit inside the house, was very good about working with me to make sure there were no air leaks around their installation components.

Mike, the guys on site, and all the people in the office who we worked with were all great in terms of communication and responsiveness to questions or issues that came up --- even when I made a mistake on site, they were great about it, and came back to make the proper adjustment for me. Also, when an electrical code issue came up, Mike was quick to respond, and he was great about supplying me with the detailed info I needed to resolve the issue.

We've had a variety of subcontractors work on our new house, and it really makes a difference when workers show up who are professional, friendly, and dedicated to doing things the right way. Although they weren't around for very long, we really enjoyed working with Mike, Anthony, Dan, and Cherif.

We would highly recommend Rethink Electric to anyone interested in pursuing solar.

From the initial quote to the final installation, all done professionally and with the upmost respect to my home and property. I have never had a question go unanswered after the installation either often by the owner himself. I highly recommend ReThink electric for any of your solar needs. I'm a believer that we must use renewables. ReThink people seem to be passionate about the benefits of this.